Soft tees · Free shipping $50+ · Easy to gift

Shipping policy

Shipping Policy

Effective date: August 24, 2026

Cloud Weim ships print-on-demand merch. When you order, Printify and its print providers print the item and hand it to a carrier. We do not keep a finished-goods warehouse.

Seller: Eleven House LLC (Cloud Weim) Store: https://cloudweim.shop Email: hello@cloudweim.shop Phone: 323-615-1001 Address: 7726 N First St Ste 503, Fresno, CA 93720

How shipping works

1. You check out on Shopify. 2. The order is sent to Printify for production. 3. A print provider prints and packs your item. 4. A carrier (commonly USPS, and sometimes others such as FedEx, DHL, or a regional carrier) delivers it.

Production time and transit time are separate. The clock for carrier transit starts after the item ships, not when you place the order.

Production time

Most orders are printed and handed to the carrier in about 2–7 business days after the order is submitted to production.

That is an average, not a promise. Times vary by product, print provider, stock of blanks, and season (holidays and other busy periods run longer). Production cannot usually be rushed.

If an order has not shipped after about 7 business days, email hello@cloudweim.shop and we will check on it.

Transit time (after it ships)

Typical carrier transit after the ship date:

  • United States, standard: about 2–5 business days
  • United States, economy (if offered at checkout): about 4–8 business days
  • United States, priority or similar (if offered): often about 2–3 business days in transit
  • International: often about 10–30 business days, depending on destination and customs

Checkout may show a faster or slower option depending on the product and print provider. Use the estimate shown at checkout for that order.

Business days do not include weekends or US public holidays.

No guaranteed delivery dates

We do not guarantee that an order will ship or arrive by a specific date. Dates in checkout, order emails, or tracking are estimates.

Carrier delays, weather, peak season, incorrect addresses, and customs can add time. Delay by itself is not a reason for a refund or reprint. If a package is confirmed lost, see Lost packages below and our Refund & Return Policy.

Please order early for birthdays, holidays, and other deadlines.

United States shipping

We focus on shipping within the United States. US delivery is our primary service.

Shipping cost is calculated at checkout based on the item, destination, and available method. We do not add surprise handling fees after you pay.

Some economy or standard shipments may be delivered to a nearby post office or parcel locker rather than your door, depending on the carrier.

International shipping and customs

Some products can ship outside the United States when a Printify provider offers it. Availability and rates are shown at checkout. If international shipping is not offered for an item, checkout will not complete for that destination.

For international orders:

  • You are responsible for customs duties, taxes, and import fees. Those charges are not included in our product price unless checkout clearly says otherwise.
  • Customs inspections can add days or weeks. We do not control customs.
  • If a package is refused, abandoned, or returned because duties were not paid, we may not be able to refund shipping, duties, or a restock — the item was custom-printed.
  • Restricted or prohibited items may be stopped by customs. Check your country’s rules before ordering.

Tracking

You will receive a confirmation email after checkout and a shipping notice with tracking when the print provider ships.

Tracking can lag a day or two after the first scan. If tracking has not moved for an unusually long time, email hello@cloudweim.shop with your order number.

Your address

You are responsible for a complete, accurate shipping address at checkout, including apartment or suite number.

If an address is wrong, incomplete, or undeliverable:

  • We may not be able to redirect the package after it ships
  • Reshipping, if possible, is usually at your cost
  • If the carrier returns the package because of the address, any refund (if we can issue one) may be limited, because the item was already printed

If you notice an address error, email us immediately. We will try to update it only if production has not shipped.

Lost packages

If tracking stops for a long time, or the estimated delivery date has passed with no delivery:

1. Check with neighbors, building staff, and nearby pick-up points. 2. Confirm the address on your order. 3. Email hello@cloudweim.shop with your order number.

For US orders, if the package has not been delivered about 30 days after the estimated delivery date, contact us so we can file the issue with Printify (international: about 45 days). Please contact us within about a week of that point so the request is still eligible.

If Printify confirms the package is lost, we will reprint or refund according to our Refund & Return Policy.

We do not refund or reprint solely because a shipment is delayed. We also cannot guarantee a free reprint if tracking shows delivered but you do not have the package. Those cases are reviewed individually (including possible porch theft or a mis-scan).

Do not return a package to a print facility unless we ask you to. Returns to sender without our instructions can delay or prevent a remedy.

Damaged in transit

If the item arrives damaged, email photos as described in our Refund & Return Policy within 30 days of delivery. You usually do not need to ship it back. We will arrange a reprint or refund if the damage is confirmed.

Multiple items

Items in one order may ship from different print providers, in more than one package, and on different days. You may receive more than one tracking number.

Questions

Eleven House LLC (Cloud Weim) 7726 N First St Ste 503 Fresno, CA 93720 Email: hello@cloudweim.shop Phone: 323-615-1001

See also our Refund & Return Policy for defects, wrong items, and lost-package remedies.

Cloud Weim