Refund policy

Refund & Return Policy

Eleven House LLC dba Cloud Weim

Effective date: September 20, 2026
Last updated: September 20, 2026

Cloud Weim products are printed one at a time when you order (print-on-demand, fulfilled by Printify). Because each item is made for you, we do not accept returns or exchanges for change of mind, buyer’s remorse, or ordering the wrong size or color.

If something is actually wrong with the product or the shipment, we will make it right.

Seller: Eleven House LLC (Cloud Weim)
Email: hello@cloudweim.shop
Phone: 323-615-1001
Address: 7726 N First St Ste 503, Fresno, CA 93720

The short version

No returns for change of mind, “I ordered the wrong size/color,” or “it doesn’t fit how I hoped.”
Reprint or refund if the item is defective, the print is wrong, you received the wrong item, or the package is confirmed lost or damaged in transit.
You usually do not need to send the item back.
Email us within 30 days of delivery (or of the estimated delivery date if it never arrives), with your order number and photos.

This is not a 30-day “try it and return for any reason” guarantee. That kind of first-order promise fits some product categories (for example supplements). It does not fit custom-printed apparel we cannot resell.

How to request a reprint or refund

Email hello@cloudweim.shop with:

Your order number and the email used at checkout
A short description of the issue
Clear photos (and a short video if helpful) showing:
- The full item
- A close-up of the defect, damage, or wrong print
- The size tag or label if the size is wrong
- The shipping label or packaging if the issue is damage or a wrong item
If several items are affected, one photo or video with all of them in the same frame

Please contact us — Cloud Weim / Eleven House LLC — not Printify. We will open the issue with our fulfillment partner.

You do not need to return the item unless we specifically ask.

Time window

Defects, damage, or wrong item: tell us within 30 days of delivery.
Never arrived / suspected lost: tell us within 30 days of the estimated delivery date for US orders, or 45 days for international orders. Do not wait indefinitely — our partner generally needs the issue reported around that window.

If tracking says delivered but you do not have the package, tell us right away. We will investigate. Porch theft or a “delivered” scan with no package is handled case by case and is not automatically refunded.

Requests after these windows may be declined because our print partner may no longer cover the order.

Damages and issues

Please inspect your order when it arrives. Contact us promptly if the item is defective, damaged, or if you received the wrong item so we can evaluate and make it right.

If we (and, where needed, Printify) confirm the issue, we will reprint the item or refund you — we choose which remedy based on the situation.

We cover:

Print or manufacturing defects (for example, a badly misprinted design, cracked or peeling print that is not from wear, staining, or a garment that arrived damaged)
Wrong item (wrong product, design, size, or color compared with what you ordered)
Damage in transit confirmed with photos
Lost packages when tracking and our fulfillment partner confirm the shipment is lost, or when a US order has not been delivered about 30 days after the estimated delivery date (about 45 days for international) and the partner agrees it is lost

A refund may be for the affected item only, or for the full order if the whole order is affected. Shipping may be refunded when the problem is our error, a print defect, a wrong item, or a confirmed lost or damaged shipment.

Exceptions / what we do not refund or exchange

We cannot accept returns, exchanges, or refunds for:

Change of mind or buyer’s remorse
Ordering the wrong size, color, or style
Fit issues when the item matches the size you selected (please use the size chart on the product page; when in doubt, size up)
Minor differences between a mockup or your screen and the printed product, including normal color variation
Minor print-placement variation (about 0.5 inch on typical direct-to-garment prints)
Delays in transit that are not a confirmed lost package
Issues caused by an incomplete, incorrect, or undeliverable address you provided
Damage you caused after delivery (washing, wear, alterations)

These limits match what our print-on-demand partner can honor. We cannot reprint or refund a correctly made item just because you wish you had ordered differently.

Sizing

Every body and every blank is a little different. Please read the size chart on the product page before you order. Sizing can vary between styles.

We do not offer returns, exchanges, or reprints because:

The size you chose feels too big or too small
You guessed instead of measuring
You preferred a different fit after trying it on

If the item you received is a different size than the size on your order, that is a wrong item — send us a photo of the size tag and we will fix it.

When in doubt, size up.

Cancellations

If your order has not gone to print, email us as soon as possible. We will try to cancel and refund you.

After production starts, we cannot cancel. Custom-printed items cannot be restocked.

Refunds (timing)

Approved refunds go back to the original payment method used at Shopify checkout.

Please allow about 5–10 business days after we issue the refund for it to show on your statement. Your bank or card issuer may take additional time to post it.

We do not offer store credit in place of a required refund unless you ask for that and we agree.

Chargebacks

If something is wrong, email us first. We can usually reprint or refund faster than a card dispute. If you open a chargeback while we are already refunding the same order, the bank process can delay or complicate the refund.

Questions

Eleven House LLC (Cloud Weim)
7726 N First St Ste 503
Fresno, CA 93720
Email: hello@cloudweim.shop
Phone: 323-615-1001

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