Privacy policy
Privacy Policy
Eleven House LLC dba Cloud Weim (“Cloud Weim,” “we,” “us,” or “our”)
Effective date: September 20, 2026
Last updated: September 20, 2026
1. What this policy covers
We want you to know how we collect, use, and disclose personal information when you interact with Cloud Weim.
This Privacy Policy applies to information we collect through:
- Our online store at https://cloudweim.shop (the “Store”), including browsing, cart, checkout, and optional customer accounts;
- Emails and other communications we send you that relate to Cloud Weim (for example order updates, and marketing emails if you opt in); and
- Messages you send us at hello@cloudweim.shop or other contact methods we publish.
It does not cover:
- Other brands, websites, or apps we do not operate;
- Offline retail locations or a physical store network (we do not run one); or
- Third-party sites and platforms you visit on your own (for example social networks), except to the extent we receive information from them as described below.
Cloud Weim sells print-on-demand apparel and merchandise. The Store runs on Shopify. Printing and shipping are fulfilled by Printify and its print partners. Brand email is handled outside Shopify at hello@cloudweim.shop.
Seller contact
Eleven House LLC (Cloud Weim)
7726 N First St Ste 503
Fresno, CA 93720
Email: hello@cloudweim.shop
Phone: 323-615-1001
Store: https://cloudweim.shop
2. Personal information we collect
“Personal information” means information that identifies you or relates to an identifiable individual. We collect the categories below when you use the Store or contact us.
From you
| Data category | Examples |
|---|---|
| Name and contact details | First and last name, email address, phone number |
| Shipping and billing details | Shipping address, billing address |
| Purchase and order details | Items ordered, quantities, discounts applied (including automatic Buy 2 / Buy 3 discounts we configure), order history |
| Account details (optional) | Login and profile information if you create a Shopify customer account |
| Preferences and communications | Marketing preferences, messages you send us, reviews or photos you choose to submit |
Automatically through your use of the Store
| Data category | Examples |
|---|---|
| Online activity | Pages or screens viewed, navigation paths, cart and checkout interactions, timestamps, referring URL |
| Browser and device information | Browser type and version, device type, operating system, screen resolution, language |
| IP address and approximate location | IP address logged when you access the Store; approximate location derived from IP |
| Cookies and similar technologies | Cookies, local storage, and similar tech used for cart, checkout, security, consent recording, and (where you allow) non-essential analytics |
From providers
| Source | What we may receive |
|---|---|
| Shopify | Storefront, cart, checkout, optional accounts, automatic discounts we configure, fraud tools, Customer Privacy / cookie consent tools, and related processing |
| Printify and print partners | Fulfillment status and shipping details needed to produce and deliver your order (we share order and shipping information with them) |
| Payment processors enabled in Shopify checkout | Payment confirmation and limited billing data needed to complete the transaction (we do not receive or store your full payment card number) |
| Shipping carriers used by Printify or Shopify | Tracking and delivery status |
We need certain personal information to take payment, print, and ship your order. If you do not provide required checkout information, we may not be able to complete your purchase.
What we do not intentionally collect: Social Security numbers, government ID numbers, precise geolocation, biometric identifiers, or health information.
3. How we use personal information
| Purpose | How we use it |
|---|---|
| Providing the Store and fulfilling orders | Process orders and payments, apply configured automatic discounts, share fulfillment details with Printify, arrange shipping, send transactional emails (order confirmation, shipping updates), and respond to support requests |
| Operations and store integrity | Run, host, secure, debug, and improve the Store; maintain logs; prevent fraud and abuse |
| Customer support | Handle reprints, refunds, and questions under our Refund & Return and Shipping policies |
| Marketing (opt-in only) | Send marketing emails if you opt in; you can unsubscribe anytime. We do not use Klaviyo or similar marketing automation apps inside Shopify today |
| Personalization and improvement | Understand how the Store is used so we can improve products, pages, and checkout (subject to your cookie / privacy choices) |
| Aggregation / de-identification | Create aggregated or de-identified data that is no longer personal information |
| Legal and compliance | Meet tax, accounting, and legal obligations; respond to lawful requests; enforce our Terms; protect customers, the Store, and our rights |
4. How we disclose / share personal information
We do not sell personal information for money.
Under California law, “sale” or “sharing” can include certain advertising or cross-context behavioral advertising technologies. As of the Last updated date, we do not run Meta, TikTok, or Google advertising pixels, session-replay tools, or third-party Shopify marketing/helpdesk apps (for example Klaviyo or Gorgias). If we add any such tool later, we will update this policy and name the tool before it is turned on.
We disclose personal information only as needed to:
| Recipient type | Why |
|---|---|
| Shopify and its subprocessors | Power the Store, cart, checkout, optional accounts, discounts, fraud tools, and Customer Privacy |
| Printify and print / shipping partners | Print and deliver your order |
| Payment processors at Shopify checkout | Process payment |
| Carriers | Deliver packages |
| Professional advisors | Legal, accounting, or similar support when needed |
| Government / legal | When required by law, legal process, or to protect rights and safety |
| Business transferees | If Eleven House LLC sells or transfers the business, personal information may transfer as part of that transaction, subject to this policy or a successor notice |
Brand email at hello@cloudweim.shop is handled by our team outside the Shopify admin. Messages you send there are used to respond and support you.
This Privacy Policy does not control the practices of third-party websites or platforms we do not operate. Links on the Store do not mean we endorse those sites.
5. Your choices
| Choice | How |
|---|---|
| Cookie banner | Use Shopify’s Customer Privacy cookie banner on the storefront and at checkout (where shown) to state preferences for non-essential cookies |
| My Privacy Choices / Do Not Sell or Share | Use the My Privacy Choices link (with the CCPA opt-out icon, when shown) in the Store footer, or any Do Not Sell or Share control Shopify displays |
| Email opt-out of sale/sharing | Email hello@cloudweim.shop with subject Do Not Sell or Share |
| Global Privacy Control (GPC) | Where Shopify honors GPC, we treat a valid browser GPC signal as an opt-out of sale/sharing for that browser or device |
| Marketing email | Unsubscribe using the link in any marketing email. Transactional order and shipping emails will still be sent |
| Account updates | If you have an optional customer account, you may update some details there, or email us |
Opting out of sale/sharing or declining non-essential cookies does not stop Shopify, Printify, payment processors, or carriers from processing what they need to take payment, print, ship, prevent fraud, or meet legal duties.
6. Tracking currently in use
As of the Last updated date, based on the Store’s confirmed configuration:
| Technology / party | Purpose | Status |
|---|---|---|
| Shopify platform cookies and similar tech | Cart, checkout, security, store operation, optional accounts, configured discounts | Active (often essential) |
| Shopify Customer Privacy / cookie banner | Record consent for United States and California; shown on the storefront and at checkout | Active |
| Shopify Network Intelligence | Uses customer and Shopify data to improve products and for ad targeting / personalization (Shopify-managed) | Enabled — limited by Customer Privacy / CA Do Not Sell or Share and cookie banner where shown |
| Printify | Fulfillment after you order (name, address, order contents) | Active for orders |
| Meta Pixel (Facebook / Instagram) | Advertising, measurement, and retargeting (Meta) | Planned — not installed yet. Shopify Customer Privacy–aware web pixel only; loads after required consent in CA and other consent-required regions. |
| TikTok Pixel | Advertising, measurement, and retargeting (TikTok) | Planned — not installed yet. Will be added only as a Shopify Customer Privacy–aware web pixel (marketing / sale-of-data purposes). Loads only after required consent in consent-required regions (including California). |
| Google Ads tags / third-party advertising pixels | Advertising | Not installed |
| Session-replay or heatmapping tools | Session recording | Not installed |
| Third-party email/SMS marketing platforms inside Shopify (for example Klaviyo) | Marketing automation | Not installed |
| Third-party helpdesk apps inside Shopify (for example Gorgias) | Support inbox | Not installed |
We will update this section before any advertising pixel, web pixel, session-replay tool, or marketing app that collects personal information is turned on, and we will name the tool and the company that receives the data.
Shopify Network Intelligence is enabled on this store. Shopify may use customer data and Shopify data to improve products and for advertising targeting and personalization. That processing is subject to your Customer Privacy choices, including California’s Do Not Sell or Share / My Privacy Choices opt-out and the cookie banner (including at checkout where shown). We do not currently run separate Meta, TikTok, or Google advertising pixels.
7. Consent note (honest configuration)
We use Shopify Customer Privacy for the United States and California, with a cookie banner on the storefront and at checkout.
- Essential technologies needed to run the Store, take payment, prevent fraud, and fulfill orders may load as needed.
- A footer link to this Privacy Policy alone is not how we treat consent for non-essential advertising pixels. We are not running Meta, TikTok, Google advertising pixels, or session-replay tools.
- Configuration note (as of this update): Shopify Customer Privacy is configured so California (and other selected regions) require consent before non-essential cookies and similar technologies. The cookie banner is shown on the storefront and at checkout where enabled. The California data-sale / sharing opt-out (My Privacy Choices) remains available. Shopify Network Intelligence stays enabled and is limited by those consent and opt-out choices. Meta Pixel and TikTok Pixel remain uninstalled until this addendum is approved and Customer Privacy–aware web pixels are installed.
8. Retention
We retain personal information only as long as needed for the purposes described above, or as required or permitted by law. Criteria include:
| Record type | Typical retention approach |
|---|---|
| Orders, invoices, and tax records | Often up to about 7 years, or as required by law |
| Store accounts | While active, then as needed for legitimate business or legal reasons |
| Support correspondence (including hello@cloudweim.shop) | As needed to resolve issues, then a reasonable archive period |
| Marketing lists | Until you unsubscribe; we may keep a suppression record so we do not email you again |
| Cookies and similar tech | According to each technology’s lifespan and your consent choices |
When we no longer need information, we delete or de-identify it where reasonably possible.
9. California / U.S. consumer rights (CCPA / CPRA)
This section is written for California residents under the California Consumer Privacy Act as amended by the CPRA, and for visitors elsewhere in the United States who have similar rights under applicable state law.and it is not a concession that every privacy statute already binds Eleven House LLC.
Categories (notice at collection — last 12 months)
In connection with the Store we may collect:
- Identifiers (name, email, phone, IP address, account ID)
- Customer records (billing/shipping address, order history)
- Commercial information (products viewed or purchased; discounts applied)
- Internet / electronic activity (browsing and interaction on our site)
- Approximate geolocation (from IP)
- Inferences drawn from the above for store operation (not for sensitive profiling)
We collect these from you, automatically from your device, and from the providers listed above. We use them for the purposes in Section 3 and disclose them to the recipients in Section 4. We do not use or disclose sensitive personal information for purposes that require a separate “Limit the Use” right beyond what is needed to provide the Store and fulfill orders.
Your rights (subject to applicable law)
You may request to:
- Know / access the personal information we collected about you
- Delete personal information (subject to legal exceptions, including tax and completed transaction records)
- Correct inaccurate personal information
- Opt out of sale or sharing of personal information
- Limit use and disclosure of sensitive personal information (we do not use it beyond providing the Store and fulfilling orders)
- Not be discriminated against for exercising these rights
Shine the Light: We do not share personal information with third parties for their own direct marketing purposes.
You do not need a store account to make a privacy request. You may use an authorized agent as allowed by law; we may require proof of authorization and identity verification.
How to exercise your rights
Email hello@cloudweim.shop with subject Privacy Request, or write:
Eleven House LLC (Cloud Weim)
7726 N First St Ste 503
Fresno, CA 93720
Phone: 323-615-1001
Include your name, the email or order number we should use to find you, which right you want to exercise, and enough detail for us to locate your information.
We will verify your identity as needed and respond within 45 days (or up to 90 days where the law allows, with notice).
For sale/sharing opt-outs, you may also use the choices in Section 5 (cookie banner, My Privacy Choices, email, GPC).
10. Minors, security, cross-border, updates, contact
Minors
The Store is not directed to individuals under 13, and we do not knowingly collect personal information from children under 13. If you believe we have, email hello@cloudweim.shop and we will delete it.
Security
We use reasonable organizational, technical, and administrative measures and rely on Shopify, Printify, and payment processors’ security programs. No data transmission or online store is 100% secure. If you believe your interaction with us is no longer secure, contact us immediately.
Cross-border processing
The Store is operated from the United States and is intended primarily for customers in the United States. Information is processed in the United States and in other countries where our providers operate. Those countries may have different data-protection rules than your country of residence. If your country’s law gives you additional rights, email hello@cloudweim.shop and we will consider reasonable requests.
Updates
The “Last updated” date at the top shows when this policy was revised. Changes take effect when posted on the Store. For material changes that affect California consumers’ rights, we will take steps consistent with applicable law (for example updating this page and, where required, additional notice). Continued use of the Store after an update means you accept the revised policy for future visits.
Meta and TikTok advertising pixels (addendum)
Status as of this update: Not installed. Sequence before go-live: this policy update is approved → Meta Pixel and TikTok Pixel are installed in Shopify as Customer Privacy–aware web pixels (not hardcoded in the theme) → then paid ads may run.
| Pixel | Company | Purposes | Consent |
|---|---|---|---|
| Meta Pixel | Meta Platforms (Facebook / Instagram) | Advertising, conversion measurement, retargeting, audience building | Marketing and sale/sharing categories via Shopify Customer Privacy; blocked until consent where the store requires consent (including California) |
| TikTok Pixel | TikTok | Advertising, conversion measurement, retargeting, audience building | Same as above |
What these pixels may collect or receive when they are allowed to run: device and browser information, IP address and approximate location, pages viewed, products viewed or added to cart, checkout and purchase events, and hashed identifiers Meta or TikTok use for matching (for example email), depending on pixel settings.
Your choices: Use the cookie banner (storefront and checkout where shown), My Privacy Choices / Do Not Sell or Share, email hello@cloudweim.shop with subject Do Not Sell or Share, or a Global Privacy Control signal where Shopify honors it.
Hard rule: We will not paste Meta or TikTok scripts into the theme. Installs must use Shopify’s web pixel / Customer Privacy API path so non-essential processing waits for consent in consent-required regions.
Contact
Eleven House LLC (Cloud Weim)
7726 N First St Ste 503
Fresno, CA 93720
hello@cloudweim.shop
323-615-1001
https://cloudweim.shop